ICT Skill Frameworks: Do They Achieve Their Goals and Users' Expectations?

Jason Brown, Alan Parr

Abstract


Objective: To analyze critically the features of existing ICT skill frameworks.

Methods: First a simple skill framework is introduced based upon the nominal division between hard and soft skills. Then three existing ICT skill frameworks, specifically SFIA, e-CF and SF for ICT, are compared with the simple skill framework and each other to understand and facilitate a critical analysis of their salient features.

Results: The existing frameworks differ in a number of significant areas, including the number of hard skills and the treatment of soft skills. Furthermore, all three frameworks surveyed might be considered somewhat complex in terms of defining skill proficiency using multiple attributes and the intricacy of the skill/proficiency mapping. Finally, there is a lack of unambiguous and universal certification criteria, which limits the portability of the frameworks between organizations.

Conclusions: The significant differences between and the complexity of existing ICT skill frameworks implies that debate is still required about how an ICT skill framework should be designed to be of maximum use. Furthermore, the lack of unambiguous and universal certification criteria is an inhibiting factor to the more wide scale use of such frameworks because it limits the portability between organizations.


Keywords


ICT, Skills, SFIA, e-CF, SF for ICT

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